Bajaj Finance Customer Care Number: How to Contact Bajaj Finserv Support

Bajaj Finance Limited, part of the Bajaj Finserv group, is one of India’s largest financial service providers, offering a wide range of products including personal loans, home loans, credit cards, insurance, and more. With such a large customer base, it’s essential for Bajaj Finserv to provide efficient customer care services. Whether you need assistance with loan payments, EMI plans, or any other financial services, Bajaj Finance Customer Care Number offers multiple ways to get in touch with their customer support.

In this article, we will guide you on how to reach Bajaj Finance customer care through phone, email, and other available channels. Let’s dive into the details.

1. Bajaj Finance Customer Care Number

The most straightforward way to reach Bajaj Finance customer care is by calling their dedicated helpline number. Depending on your query, there are different numbers available for specific services.

General Customer Care Helpline:

You can contact Bajaj Finance by calling their customer service helpline at:

Customer Care Number (General Queries):
📞 0869-801-0101

This number is available for general inquiries, complaints, and service-related issues. It operates Monday to Saturday from 9:00 AM to 6:00 PM.

Loan and EMI Related Queries:

If your query is related to loan services such as EMI payments, loan approval status, or loan foreclosure, you can reach the customer care team through this number:

Loan and EMI Customer Care Number:
📞 020-3957-5152

This line is open Monday to Saturday from 9:30 AM to 6:30 PM.

Bajaj Finserv Credit Card Helpline:

For any issues or queries related to your Bajaj Finserv credit card, such as lost card reporting, card limit inquiries, or billing issues, contact:

Bajaj Finserv Credit Card Customer Care Number:
📞 020-3957-5151

2. Bajaj Finance Customer Care Email Support

If you prefer communicating in writing or have a more detailed query, Bajaj Finance also provides email support. To ensure a quicker resolution, be sure to provide all necessary details such as your account number, registered mobile number, and the nature of your issue.

For general inquiries, complaints, or feedback, you can send an email to:

Customer Care Email ID:
✉️ wecare@bajajfinserv.in

For queries related to loans or EMIs, email:

✉️ customercare@bajajfinserv.in

Important Tips:

• Mention your customer ID, loan account number, or registered phone number to avoid delays.
• Clearly state your concern in the subject line.
• Bajaj Finance typically responds within 48 hours.

3. Bajaj Finserv Customer Portal

For customers who want quick, self-service options, Bajaj Finance provides an online customer portal known as Experia, where you can manage your accounts, check loan status, download statements, and more without needing to speak to a representative.

How to Access Bajaj Finserv Experia Portal:

1. Visit the official Bajaj Finserv website at www.bajajfinserv.in.
2. Navigate to the “Customer Portal” section.
3. Log in with your registered mobile number or email ID and enter the OTP.
4. Once logged in, you can view all your active loans, EMI details, and account information.

Features of Bajaj Finserv Experia:

• View EMI Schedule: Track your upcoming EMI payments and due dates.
• Loan Foreclosure: If you want to repay your loan early, you can request loan foreclosure directly from the portal.
• Download Loan Statements: You can easily download and print your loan statements for tax or personal purposes.
• Update Personal Information: Change your address, phone number, or email directly through the portal.

4. Bajaj Finance Mobile App

Bajaj Finance offers a user-friendly mobile app, Bajaj Finserv, available for both Android and iOS devices. This app allows you to handle all your financial matters on the go, making it convenient to track loans, check EMIs, and even make payments.

Key Features of the Bajaj Finserv App:

• Real-time EMI Tracker: Keep track of your EMI payments and due dates.
• Apply for New Loans: Easily apply for a new loan with minimal paperwork.
• Instant Support: Contact customer care directly from the app.
• Pre-approved Offers: View and access personalized pre-approved offers.

Download the app from the Google Play Store or Apple App Store.

5. Bajaj Finance WhatsApp Service

Bajaj Finance has integrated its customer support with WhatsApp to provide a more convenient, chat-based service. You can send a message to their WhatsApp number to get quick updates on your loan status, EMI schedules, and even raise support tickets.

How to Use Bajaj Finance WhatsApp Service:

1. Save the Bajaj Finance WhatsApp number: +91 703-976-6565.
2. Send a “Hi” message on WhatsApp to get started.
3. Follow the on-screen instructions to get details about your account, raise a query, or get customer support.

6. Bajaj Finserv Branch Locator

If you prefer face-to-face interaction or need to submit physical documents, Bajaj Finance has branch offices across India where you can speak to a representative directly.

How to Find a Bajaj Finance Branch:

1. Visit the official Bajaj Finserv website.
2. Navigate to the Branch Locator section.
3. Enter your city or pin code to find the nearest Bajaj Finance branch.

At the branch, you can inquire about your loan, update your KYC details, make payments, or raise any other issues.

7. Bajaj Finance Grievance Redressal

If you’re dissatisfied with the response or service received through regular customer care channels, Bajaj Finance offers a structured grievance redressal mechanism.

Step 1: Contact the Customer Care Team

First, reach out to the Bajaj Finance customer care team using the methods mentioned above. If your issue is unresolved or you’re unhappy with the outcome, move on to the next step.

Step 2: Escalate Your Complaint

If you don’t receive a satisfactory resolution from the customer care team, you can escalate your issue to the Grievance Redressal Officer. Submit your complaint through email:

✉️ grievanceofficer@bajajfinserv.in

You can also write a formal letter to:

Bajaj Finance Limited,
Grievance Redressal Department,
Bajaj Finserv Corporate Office,
Off Pune-Ahmednagar Road,
Viman Nagar, Pune – 411014

Step 3: Contact the Nodal Officer

For unresolved complaints even after escalation, you can further approach the Nodal Officer. Visit Bajaj Finserv’s official website for the Nodal Officer’s contact details.

8. Bajaj Finance Social Media Channels

Bajaj Finance is also active on social media platforms, where you can reach out for support, feedback, or general inquiries. The team responds to direct messages and comments on their social handles.

• Twitter: @Bajaj_Finserv
• Facebook: Bajaj Finserv
• LinkedIn: Bajaj Finserv

9. Frequently Asked Questions (FAQs)

Q1: What is the Bajaj Finance toll-free customer care number?

There is no specific toll-free number for Bajaj Finance customer care. You can contact their regular helpline numbers mentioned above for general queries.

Q2: How can I check my loan status with Bajaj Finance?

You can check your loan status through the Experia Portal, Bajaj Finserv App, or by contacting customer care via phone or email.

Q3: How do I update my registered mobile number with Bajaj Finance?

To update your registered mobile number, log in to the Experia Portal, or visit a Bajaj Finance branch with necessary identity proof.

Q4: What should I do if my EMI payment fails?

If your EMI payment fails, immediately contact the Bajaj Finance customer care team to avoid late fees. You can also retry the payment through the Experia Portal or Bajaj Finserv App.

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